Terms & Conditions

These terms cover treatments and services booked at Essens Wellness and Spa, Atmosphere Kanifushi, Maldives. They sit alongside the spa etiquette set out on our About page.

1. Appointments

• All bookings are subject to availability and are confirmed by the spa. A request made through this website is a request for an appointment, not a confirmed booking, until we reply.
• We recommend booking in advance so that your preferred treatment and time are available.
• Resort guests may also book through their personal butler or Guest Relations Officer.

2. Arrival

• Please arrive at least 15 minutes before your appointment, so there is time to change and settle.
• Late arrival may shorten your treatment, so that the guest after you is not kept waiting. The full price still applies.

3. Cancellations and missed appointments

• Cancellations and changes require at least 6 hours' notice.
• A charge of 50% of the treatment price applies to late cancellations and missed appointments.

4. Prices and payment

• Prices are shown in United States dollars and are subject to any applicable taxes and service charges.
• The price confirmed when your appointment is booked is the price charged.
• Treatments may be settled at the spa or charged to your resort account, as arranged with the resort.

5. Health and wellbeing

• Please tell us when booking about any medical condition, allergy, recent surgery or injury, and if you are pregnant, so we can prepare properly.
• Some treatments are unsuitable during pregnancy or with certain conditions. We may adapt a treatment, or decline it, where it would not be safe for you.
• Our treatments are for relaxation and wellbeing. They are not medical treatment and are not a substitute for medical advice.

6. Age

• Guests must be 18 or over to use the spa facilities.
• Younger guests are welcome for treatments on our Teen Spa and children's menus, accompanied by a parent or guardian who remains present throughout.

7. In the spa

• Essens is a whisper zone and is non-smoking throughout. We ask that mobile phones are silenced at the door.
• Lockers and changing facilities are provided, along with sarongs, bathrobes, slippers and disposable garments.

8. Personal belongings

• Please leave valuables in your in-room safe. The spa is not liable for the loss of, or damage to, personal belongings.

9. Gift vouchers

• Vouchers may be issued for a named treatment or for a monetary value. Monetary vouchers may be redeemed against any spa service or retail product.

10. Governing law

• These terms are governed by the laws of the Republic of Maldives.

Last updated August 2026.